Practice Policies

  • Medication Refill Policy

    This Refills Requests Policy is established to ensure the safe and efficient fulfillment of prescription refill requests from Foundation Direct Family Care (FDFC). 


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  • Controlled Substance Prescribing

    This Controlled Substance Prescribing Policy is established to ensure the safe and responsible prescribing of controlled substances at Foundation Direct Family Care (FDFC).

     The policy aims to comply with applicable laws and regulations, safeguard patient well-being, prevent substance abuse, and minimize the risk of diversion.

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  • Payment Policy

    This Payment Policy outlines the guidelines and procedures for payment of services provided by Foundation Direct Family Care (FDFC) to ensure timely and efficient management of member accounts

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  • Cancellation Policy

    The purpose of this cancellation policy is to outline the procedures and expectations regarding membership cancellations at Foundation Direct Family Care. This ensures that patients experience a smooth transition in their healthcare, resolve any outstanding obligations, and understand the re-enrollment process if they wish to return.

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Office Hours and Response Times

Visits by Appointment Only: All office visits at FDFC are by appointment. While we strive to accommodate same or next-day appointments for acute care needs, we are not a walk-in clinic.

Phone Hours: Our phone lines are open from 9:00 AM to 5:00 PM on business days. Please feel free to call or text us with questions or concerns during business hours.

Expected Response Time: We aim to respond to all patient messages within 24 hours. Our doctors prioritize patient appointments during the day and respond to messages a few times daily. Urgent matters will be addressed as quickly as possible.